Course Summary

Duration1 hour

PresenterMaura Dolan

Course Overview

Good communication is a strategic imperative. Communication difficulties are strongly correlated with not understanding our own and others’ behaviours. Communication is the soft skill that links technical competence to success. When we understand and maximise our relationship skills and communication’s style, we enhance performance and increase productivity, efficiency, generate a positive working environment and potentially enhance staff retention. Good relationships and communications drive customer relations, employee motivation and engagement and overall business success.

In this session, Maura Dolan will cover the following:
• The link between communications and workplace behaviours
• Four behaviour styles that describe how people approach their work and relationships
• Tips for building relationships with others

CPD Course Facilitator:

Maura Dolan – LECI

Maura is a highly accredited Senior Practitioner and Master Coach, Trainer and Facilitator with over 18 years’ experience coaching at C Suite to middle management high potential level. Maura’s clients include Professional firms, State and Semi-State Sector, Multi-national, and indigenous Irish companies, such as HSE, AGS and Revenue, Not-For-Profit, Academic, Financial Institutions, Pharmaceutical, Construction, Retail, Marketing/Branding, FMCG.

Maura’s coaching practice focuses on releasing potential, enhancing leadership skills and developing mental mastery and fitness. Her coaching programs and expertise are complemented by her dedication to achieving sustainable change and performance improvement.